Privacy Policy

Privacy policy

Kuriyas Food is a service provided by Kuriyas Technologies Ltd. By visiting our website (“Website”) and our App (“Kuriyas Food App”) jointly referred to as the “Platform”, you provide us with some personal data. We (Kuriyas Technologies Ltd or “Kuriyas Food”) are fully committed to respecting your privacy, protecting your personal information and ensuring it is safe with us. This privacy policy (“Privacy Policy“) sets out the information practices, with respect to the use of our website including the type of information collected, how the information is collected, how the information is used and with whom it is shared.


References to “you” or “your” in this Privacy Policy refer to the users of this Platform whether or not you access the services available on the Platform or consummate a transaction on the Platform. References to “we”, “our” or “us” shall mean Kuriyas Food.


Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, email address and payment information disclosed by you in relation to the services available on the Platform.


 “Third Party” refers to any person or entity other than you or us.


By using or accessing this Platform, you agree to the terms and conditions of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use (being incorporated by reference herein).


What information do we collect from you

We collect your personal information from you only when you order goods or services on our website, when you complete any customer survey, or through cookies. In order for us to successfully deliver your order to you, we collect your personal Information as may be required for the purposes connected thereto when you place an order on the Platform. This information is collected, stored and used on secured servers


How do we use the information we collect from you

We use the details provided by you during check out to process your order: ensure that orders are successfully delivered on time, to keep you informed on the status of your order and to manage your account. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message, etc.

We may also collect information to enable us to understand you better so that we can improve 

(i) your user experience; 

(ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent fraud and unlawful use. In an effort to make the Platform effective and improve the Platform, certain information may be collected each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not be limited to, IP address, your server details, duration of your visit, date, time or purpose of your visit.

To the extent necessary to provide you the services on the Platform, we may be required to disclose your Personal Information to Third Parties solely in connection with purchase, sale and delivery of your order in accordance with the terms and conditions stipulated by such Third Party. We may also provide your Personal Information to Third Party contractors who work on behalf of or with us to help us communicate with you or to maintain the Platform.



Cookies are small pieces of information saved by your browser while visiting websites. They are necessary to have websites work more efficiently or to provide information to the website’s owners. We collect cookies to record various aspects of your visit and assist us in providing you with uninterrupted service. This information is maintained distinctly and is not linked to the Personal Information that you submit to us. We use cookies collected to: (i) authenticate your login information; (ii) enable our security features; (iii) show you advertising; and (iv) improve and develop the features of the Website. 

We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

If you do not wish to accept or use cookies, feel free to change your browser settings, however please note that if you do this you may not be able to use the full functionality of this website which will affect your experience on the Platform.



We may offer email, App notifications, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user in order to provide advertisements about goods and services of interest to you.


Link to Third Party apps and websites

The Platform and any communication sent to you may also contain/display Third Party advertisements and links to other websites or products and services. You agree and acknowledge that these Apps and websites are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when using those sites.



We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services are also linked to many other sites and we are not/shall not be responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.




    1. You shall be entitled to a refund only if you prepay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

      1. us cancelling your order due to (A) your delivery location falling outside our designated delivery zones;  or (B) failure to contact you by phone or email at the time of confirming the order booking; or 

      2. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking

      3. items missing from your order or wrong order received at the time of delivery, or

      4. your order packaging has been tampered or damaged at the time of delivery

  1. Our decision on refunds shall be at our sole discretion and shall be final and binding.

  2. All refund amounts shall be applied to next order unless otherwise stated